Welcome

Welcome to my store :)

All the pieces that finds here are unique pieces created by me.
In my work there is a constant demand for new techniques and materials, hence the result is variety of styles and designs.
Produce multiple collections per year, which I give a name.
As a matter of time it is impossible to have all the pieces in the ETSY store.
If you are interested in exploring more of my work you can visit my site:
www.carla.amaro.com

I hope you enjoy my work and continue to visit the store from time to time to see what's new.

See you soon! ;)

** NOTE for Christmas shopping **
Dear customers,
This time of year (November and December) is very busy in post offices.
I ADVISE you to do your SHOPPING with TIME.
I recommend that all purchases for Christmas be made by December 5
for countries outside Europe.
Dec. 15 for Europe and Porugal.
To arrive on time for Christmas.

All my pieces are ready to be sent.
Sending immediately the same day or the next day.

The delivery time depends on the postal service.
The estimate is as follows:
Portugal -2 working days
Europe - 5-7 working days
United States and rest of the world - 12 to 20 working days

You can always follow your order Tracked in the post office site.

I'm not responsible for delays in delivery or strike of services.
As well as customs fees.

Payments

All prices have taxes and fees included.
Except the shipping costs which are charged separately.

Shipping

After payment confirmation, the piece will be shipped the same day or the next day immediately. Unless the purchase take place during the weekend.
It is sent by registered mail, through CTT (post offices in Portugal).
The customer is always notified the day of shipment via email.

The delivery time depends on the postal service.
The estimate is as follows:
Portugal -2 working days
Europe - 5-7 working days
United States and rest of the world - 12 to 20 working days

You can always follow your order tracked in the post office site.

I'm not responsible for delays in delivery or strike of services.

Any questions or concerns please contact: carla.amaro@sapo.pt

Returns & Exchanges

I gladly accept returns

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Returns and exchange details

Refunds are made within 14 days after receiving the order.
For the sender named in the order package.

After receiving the return, the purchase amount will be refunded to your account.
The purchase price is refunded, not the value of the return postage.

It will be nice if you mention the reason for the return. Will help improve customer service and work.

Please see well the dimensions and description of the pieces.

Always provide your full address so there is no misplacement of the order.

Whenever you have any questions or concerns please contact:
carla.amaro@sapo.pt

Legal imprint